I bought my mattress in 2021, 2 years later it lost its shape and support with a hump between my husband and I. Customer service put me through hell with multiple pictures that they couldn't see but we could for sure feel and see. moving the mattress multiple ways. after continually arguing with them, they said they would make a one time replacement. That was in 2023. Now today two years later this mattress is doing the same thing. lifetime warranty is a hoax and huge hassle, do not know if I even want to call them again. I am 65 and cannot do all that mattress picture taking again. That's how they get you and try to wear you down. This is what they send you "· Images of the mattress’ overall condition.· Close up of the defective area showing an indent/dip greater than once inch. You can demonstrate by using something with a straight edge: a level tool, broomstick, or laying a piece of string/yarn across the bed. (To measure the indentation, unzip and remove cover. Then, place ruler vertically across the mattress to show the depth of indentation. The mattress must be flat on the floor to be measured so that indentations in the mattress can be differentiated from problems with your foundation or frame).· Photo of the other issue that you are experiencing (if no indent/dip).· Image of the serial number located on the mattress tag.· A clear image of the foundation being used for the mattress. If the base is damaged, it can result in dips or sagging of the mattress."Okay a king mattress on the floor Where? This mattress is very heavy once out of box! This is not an easy customer friendly lifetime warranty from a company that cares. Don't know what I will do now that I'm retired As of today 12/4/25, I received confirmation that they got my review, and they would be contacting me. Nothing further has been done!!! No contact !!
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Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada.
Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S.
We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.
We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.
Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.
Proudly manufactured in the USA.
No salesman, no markups, just better sleep - Puffy.See more
