We purchased a Puffy mattress and adjustable frame through a local retailer because we wanted to support a small business. Unfortunately, this experience has been incredibly disappointing. The mattress does not work for us, and we later learned that the 101-night sleep trial, 100% money-back guarantee, and 0% financing options are only available when purchasing directly through Puffy.When we contacted the retailer to return the mattress, we were told they would not accept a return or offer a refund. They would only offer an exchange. The owner claimed this was explained at the time of purchase, but there was no signage, no paperwork, and nothing was said to us that made it clear we were giving up Puffy’s trial period and refund guarantee. Now we are stuck with an expensive mattress that is not right for us, paying interest on it, with no way to return it.We chose Puffy because of the highly advertised trial period and satisfaction guarantee. We assumed those benefits applied to the product no matter where it was purchased. It feels misleading to discover after the fact that we have no ability to return a product that does not work for us, even though we bought it from an authorized retailer.This experience has damaged our trust in the Puffy brand. We strongly urge Puffy to make this policy clear and obvious on your website, in your ads, and at the point of sale so other customers do not end up in the same situation. If customers who buy from retailers are not entitled to the same protections, that needs to be made very clear before purchase.We wanted to love this product, but it does not work for us. Because of this policy gap, we are stuck with something we cannot use. We hope Puffy will take steps to address this issue so other customers do not go through what we did.
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Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada.
Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S.
We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.
We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.
Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.
Proudly manufactured in the USA.
No salesman, no markups, just better sleep - Puffy.See more
