For Christmas my mother in law ( who is 86), bought me two Tee shirts from PULL&BEAR WESTFIELD STRATFORD, which are the wrong size. She kept the receipt but they ended up at her accountant with all of her paperwork for her annual tax review. Now I didn't know when she had purchased them as she couldn't remember, until we went and collected her paperwork yesterday. It turns out that she purchased the items in November. So the deadline for returns was 3/12/2019. Christmas Day is 25th December. So even when I opened the presents the deadline had passed.Anyway today finally I got the opportunity to go to PULL & BEAR to exchange the items for the correct sizes. Now I understand that the deadline had well and truly passed, but all I wanted was to exchange and not a refund. The customer service representative said that I was to late and also the item has been reduced, ( I wasn't expecting to be given the difference back, in fact I told her that I was happy to forego any refund as I just want a different size). She told me that I would have to speak to customer services, so she gave me the number. I called them and I got more of the same.The thing is is that the items still have there labels and price tags on and are still in the Christmas bag that PULL &BEAR put things in if they are to be a gift.So now I am stuck with two Tee shirts that are far too big.I am very disappointed with the level of inflexibility shown, and I will never return to one of what used to be a favourite shop for me.I suppose they will make very good dustersDisappointed doesn't come close...?On the other end of the scale, she also bought me some White Tee shirts from John Lewis at the same time, they where quite happy to exchange for the right size.
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