DO NOT PURCHASE ONLINE. If I am giving 1 star is because I cannot give less. AVOID AVOID shopping online. I placed an order on the 30th OCT 2022. I placed the order for collection at Oxford Street (estimated delivery stated that between the 31st OCT or 02nd NOV, the parcel should be ready to collect). Today is 4th NOV, there is no progress of status in the tracker... it just "confirmed" nothing stating delays... I read the comments and regret for not reading them before!!!. I went to the Oxford Street store and they said to me "nothing we can do, this is the online department, we just receive parcels, you need to contact customer services and wait". I contacted customer services... still waiting for a response... but by the rest of comments, I assume nothing will arrive and I will waiting for a refund forever... So Please avoid to shop online... as some people said, they are quick to take the money, but not quick enough to prepare your items. I understand that some parcels can be delayed but the minimum is to let the customer know... HORRIBLE customer service. This was the first and last time indeed I will buy online.
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