Seriously. What is up with this company? They never reply to emails. Is there any customer service at all?I ordered two pairs of velcro sandals (‘ Flat strappy tie-dye sandals REF. 1704/740’). A size 6 and a size 7. When you receive shoes from a company, they usually appear to be in an unused condition, right?The size 7 pair of sandals were squashed together in the bag, with the velcro straps haphazardly and barely attached as they were entirely bent backwards. I wish I’d taken a photo. It looked like someone had tried them on and in an immense rush, stuffed them back in the plastic bag without actually strapping the velcro back on, meaning the actual sandal straps now and deep creases. But whatever, right? Things like this happen I suppose. Maybe it somehow contorted itself during transit. However, upon deeper inspection of the sandals, they both had strands of human hair attached to the velcro. Light brown-blonde hair. I have black-brown hair. The hairs were so interweaved within the velcro. Three hairs! I checked the soles, dirty of course. These sandals has been worn by someone who seems to have a problem with hair loss, or maybe cleanliness, I mean how does your hair end up within the velcro strap within shoes and then Pull and Bear send it to me as new stock? Crazy!
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