I had SUCH a bad experience with Pull & Bear. They have wasted both my time, my patience and my money. Dealing with their woefully inept and disengaged Customer Services team via email in relation to an online order which they messed up has been a source of misery, fury and frustration.My experience was as follows: I ordered a pair of joggers from Pull & Bear two weeks ago, and paid for home delivery of the item. P&B then sent me the joggers in the WRONG SIZE! So, as per their instructions, I had to arrange for the wrongly sized joggers to be returned to the P&B depo, walking the parcel to a drop off shop in the rain. Eventually I did receive my money back for the original purchase but P&B did not refund the original cost of postage!! Outrageous. I have exchanged multiple messages with the faceless and nameless 'Customer Service Agents' via email to no avail. I still don't have my joggers and I have wasted hours of my life on this matter. The final response from Customer Service Team? "Thanks a million for your comments. They really help to improve our service. We will shre this information internally so that it can be taken into account". Frustration is a mild word for how I'm feeling. Do not risk an online order from this dreadful retailer.
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Check out our new Spring Summer 2017 collection for women and men at PULL&BEAR. Find the latest trends in fashion, shoes and accessories. #freshonline
