I'd give zero if I could. I love Pull and Bear clothes and received a voucher for their online store as a Christmas present. I just recently attempted to use it and bought items that included me spending £18 in addition. This is where the disaster began. After an original dispatch email, I received another saying my pick-up point was unavailable and to respond letting them know an alternative one. Which I did. The same day.I then had a message to say my order was at the original pick-up point. I collected it but only half was there.At this point, the online tracker got stuck saying that the other half of my order would be delivered three days in the past.I contacted customer services twice by email, twice by WhatsApp and once my online chat. The online chat is entirely useless - permanently a 'virtual assistant' who concluded by saying basically that as a virtual assistant, they couldn't help.So I retried WhatsApp today and finally got a response. The man told me I hadn't replied to their email. I sent the screenshot showing I had. He said that the second part of my delivery will now arrive on Tuesday at the second pick-up point. Obviously it remains to be seen whether it really will arrive there when he said but at least i'd finally had a response! Anyway this evening, chilly weather having returned, I went to put on the puffa jacket I'd ordered from them. It still has the security tag attached! I returned to WhatsApp because the product is obviously now unwearable and I don't live anywhere near a Pull and Bear store to have it removed. You've guessed it...back to the virtual assistant and 'try again Monday'.The whole experience has just been unbelievably bad and I am completely unsurprised by the stream of one star reviews below mine.
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