I wouldn’t even give one star, the customer services is appalling I have honestly never known anything like it. My situation is I got billed for two transactions in there Liverpool store on the 7th of march. There must of been a technical fault on there self serve counter and I got billed for two transactions I asked the sales advisor and he said it will just pending and hasn’t gone through, so he took me to the other till to pay for my item. I checked my bank a few days later they actually took the money for the first transaction aswell. So I contacted customer services via WhatsApp no help what so ever. All they said I need APN for both transactions from my bank so got that from the bank sent it to via email with proof of the transactions even the Liverpool store have offered to refund me they know the situation but I live in Wolverhampton? This is still on going no reply off the customer services to say how long it will be and what there going to do! I can’t understand how they would do this to people. I will never purchase in there store again and I know how retail works as I work in retail myself this is just an on going situation with no help.
Claim your business profile now and gain access to all features and respond to customer reviews.
Check out our new Spring Summer 2017 collection for women and men at PULL&BEAR. Find the latest trends in fashion, shoes and accessories. #freshonline
