I am extremely disappointed with my experience at Pulse Light Clinic, not only because of the outcome of my fractional CO₂ laser treatment, but also due to the clinic’s disorganised system, poor communication, and unprofessional conduct throughout my care.From the very first appointment, the process was confusing and inconsistent. One receptionist insisted that my pre-treatment medication cream had already been posted to my home, while another receptionist later told me I had to collect it from their Bank branch. I was then informed that I needed to use the cream for two weeks before booking a patch test. Shortly after, I was told again that the clinic already had the cream and could pass it to me directly. This lack of clarity and coordination was concerning from the start.During my second visit, the practitioner I saw for the patch test was rude and impatient. He did not take the time to properly explain how to use the cream, what to expect, or what precautions I should take. He showed no willingness to answer my questions and left immediately after performing the test.When I later attended for the actual laser treatment, I was seen by a different practitioner. She did not check or review my patch test results before starting the procedure. After applying numbing cream, she began the laser treatment, but it was extremely aggressive and intensely painful, despite the anaesthetic. My face became completely red immediately afterwards. I also noticed that she repeatedly increased the laser voltage, especially on my cheeks.After the procedure, I was given two small boxes of cream and instructed to use them morning and night for two weeks, then switch to La Roche-Posay products, mix with Obagi Nu-Derm, strictly avoid sunlight, and always use sunscreen. I followed all of these instructions very carefully, stayed indoors as much as possible, and was extremely cautious with sun exposure.Despite this, more than three weeks later, my skin has not healed properly. The redness has persisted, and I have now developed visible brown and grey pigmentation, which is extremely distressing. After doing extensive research, I now understand that my skin appears to have been injured due to overly aggressive laser settings, particularly given my skin type.This experience has had a serious impact on my confidence and mental well-being. I chose this clinic because I was told they were experienced with Asian / brown skin, but my experience suggests a lack of appropriate caution, continuity of care, and professional responsibility.I strongly urge anyone — especially those with darker or sensitive skin types — to be extremely careful before undergoing aggressive laser treatments at this clinic.
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