really wanted to love this device, and in many ways I do. The vagus nerve stimulation itself is genuinely impressive. After about two weeks of consistent use, I noticed improved stress levels and sleep quality. It feels like a legitimate wellness tool — not a gimmick.
Here's the problem: everything is not always working.
I my two months of use, three times the companion app simply stops communicating with the device. And when it does, you're not just troubleshooting a minor glitch. You're starting completely from scratch. Full re-pairing. Re-entering your preferences. Rebuilding your stimulation schedule. Going through the entire onboarding flow as if you just pulled it out of the box for the first time.
The customer service response was to uninstall/reinstall the app, which I had already told them I'd tried. The second time I contacted them, it was days before anyone got back to me. For a health-adjacent wearable that people are relying on for symptom management, that turnaround is simply not acceptable.
It's genuinely baffling that a company can get the hard part right — the actual neurostimulation technology — and fumble so badly on the software side. A buggy app and so-so customer support undercut what should be a standout product.
If you're considering this device, go in with eyes open. The therapeutic benefits are real, but be prepared to periodically lose all your settings and spend a week in a support ticket purgatory. Here's hoping a firmware update comes before my next involuntary factory reset.
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