Puma's delivery times are a joke.
Ordered a Portugal soccer jersey and selected the Customize option to add #7 and the Ronaldo name, as a Christmas gift. Order was placed in November 30. It is December 17 and no sign of the jersey. I was told by Puma Customer Service that customized orders take 7 to 10 business days to complete. We are on Day 13 using their own times.
I told them I would be returning the item once delivered and request a refund and was told by CS that the jersey is not eligible for a refund because it is a customized item. Since when a soccer player's jersey is a customized order? This is a fraud. I will take my case to the Better Business Bureau and other consumer protection agencies.
First and last time I order something from Puma.
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