I placed an order on 11/29 and have yet to receive anything. I reached out to the customer support team multiple times for assistance. The “delivery photo” they provided clearly shows a different house entirely.
Despite this evident problem, the company refused to take responsibility. They mentioned that the case was forwarded to another department and then ceased any further assistance. I asked them repeatedly to initiate an investigation with the courier to find my package, but they declined to do so.
They seem indifferent to the fact that the delivery photo does not correspond to my home. I even offered to have them verify this in person, but they showed no interest. Extremely disappointing customer service and a total lack of accountability. I do not recommend ordering online from this company.
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