Ordered on 3rd of jan, didn't get any update. Assumed my pc was being delayed due to seasonal time (Christmas/new years) which is understandable. 2 weeks later I get a call saying case is unavailable, have to either choose another case or full refund. They were kind enough to price match a similar case for the inconvenience. But i altered some of the fans so the build would look more uniform. This made my build slightly cheaper. Upgraded the memory & was still left with £6 difference which was refunded to me. I asked how long will it possibly take for it to arrive to me. Was informed that case will be delivered to them within 2 days and after that, build will be done promptly so my pc would be with me around a week... Nearly a Week passed I didn't hear anything so I contacted customer support requesting update... they told me further delays due to waiting for some stock to arrive. Which is a joke... wasted nearly 3 weeks they haven't even started building my pc yet. Only response they could give is they'll prioritise my build as soon as the stock arrives(which they told me is due to arrive the next day on the 22nd jan) I expressed my disappointment for the huge delays, no proactive updates on the build and being left blindly waiting for my order. Their tracking system still says awaiting build its been just shy of 3 week now... they haven't replied to my email about my disappointment with everything that's happened. I already waited soo long.. invested 3 weeks into this. Only reason I'm still sticking around is the fact how long I've already waited, otherwise I would've asked for full refund.UPDATE:They did get to me in the end (was ordered start of new year and so delays are to be expected) PC came packed nicely and secure. No issues with what was provided. Quality of work done was good. Happy with my build. Been using it regularly. And they've also reached out to me given me partial discount for the delay and bad experience. Which is a nice gesture. And I'm happy with my purchase.
Claim your business profile now and gain access to all features and respond to customer reviews.
Custom PCs with multiple drives and graphics cards, specialist components and stunning cases ready to configure on site. Gaming, Professional, Designer PC
