Review Time
My son unfortunately received his new PC with a faulty SSD drive. For a couple of weeks we went back and forth with try this and try that, but nothing seemed to work, so we were understandably disappointed. So, I made a phone call and talked to a very nice gentleman called Jonathan, who within a couple of days had booked the PC in to a local repair shop (Guernsey) to diagnose and rectify the problem. My son is very pleased with the PC which is now working brilliantly.
Only 4stars as the PC wasn’t working correctly on arrival, but 4stars well earned by the very helpful Jonathan. Thank you Punch Tech.
My son unfortunately received his new PC with a faulty SSD drive. For a couple of weeks we went back and forth with try this and try that, but nothing seemed to work, so we were understandably disappointed. So, I made a phone call and talked to a very nice gentleman called Jonathan, who within a couple of days had booked the PC in to a local repair shop (Guernsey) to diagnose and rectify the problem. My son is very pleased with the PC which is now working brilliantly. Only 4stars as the PC wasn’t working correctly on arrival, but 4stars well earned by the very helpful Jonathan. Thank you Punch Tech.
Can only at this stage talk about the ordering & delivery process which was flawless. Responses quick to any queries that I had. As yet to fire it up but feel confident if there were problems they would be dealt with promptly.
I have just received excellent service from Punch and especially Jonathan. He was extremely thorough when investigating the issues my pc was having and took the time to understand what the particular issues were and gave excellent advice on how best to resolve these issues. I wouldn't hesitate in recommending Punch to anyone wishing to purchase a pc, have an existing one upgraded or having issues resolved.
Punch Technology were recommended to me by a family member years ago. So I purchased my PC dream machine from them the other year. Last week one of the case fan bearings failed, and the service from Punch was first class. All issues sorted, great communication, will buy another rig from again when the time comes. Cheers Oliver, and the rest of the Punch Technology gang.
Ordered on 3rd of jan, didn't get any update. Assumed my pc was being delayed due to seasonal time (Christmas/new years) which is understandable. 2 weeks later I get a call saying case is unavailable, have to either choose another case or full refund. They were kind enough to price match a similar case for the inconvenience. But i altered some of the fans so the build would look more uniform. This made my build slightly cheaper. Upgraded the memory & was still left with £6 difference which was refunded to me. I asked how long will it possibly take for it to arrive to me. Was informed that case will be delivered to them within 2 days and after that, build will be done promptly so my pc would be with me around a week... Nearly a Week passed I didn't hear anything so I contacted customer support requesting update... they told me further delays due to waiting for some stock to arrive. Which is a joke... wasted nearly 3 weeks they haven't even started building my pc yet. Only response they could give is they'll prioritise my build as soon as the stock arrives(which they told me is due to arrive the next day on the 22nd jan) I expressed my disappointment for the huge delays, no proactive updates on the build and being left blindly waiting for my order. Their tracking system still says awaiting build its been just shy of 3 week now... they haven't replied to my email about my disappointment with everything that's happened. I already waited soo long.. invested 3 weeks into this. Only reason I'm still sticking around is the fact how long I've already waited, otherwise I would've asked for full refund.UPDATE:They did get to me in the end (was ordered start of new year and so delays are to be expected) PC came packed nicely and secure. No issues with what was provided. Quality of work done was good. Happy with my build. Been using it regularly. And they've also reached out to me given me partial discount for the delay and bad experience. Which is a nice gesture. And I'm happy with my purchase.
I'm very happy with my gaming pc now and here's my experience for anyone who wants to buy one from punch tech. i ordered it during black Friday with standard delivery which took about 14 days to arrive to me (id recommend paying for express as it would've been much quicker) and when it came i first removed the glass panel which is very easy and took out the insta pack which is like inside the pc to protect it, i also used chat gpt to make sure if all cables were plugged in and stuff. ALSO as a heads up you will recive a second package with your mother board box and inside it there will be your power cable (i was looking for this and i got scared bc i thought they didn't send me one) and other accessories like thermal paste and cables and then plug it all in and start installing, my pc hasn't had any issues and works great!.
I purchased from the Fierce PC website but the order was fulfilled by Punch technology. Everything arrived OK and as promised. However I experience issues (random crashes). I filled in the web form twice (no response) and emailed twice.I finally got a response asking for more information to be provided. I email this back.... and no response. As long as everything works out, you will be fine.....otherwise you are well and truly on your own....
Hoping I can increase rating in time, as my order is incomplete but my initial experience has been very poor. First time customer ordering a customised PC on Oct 19th. Was quoted 7-10 WD lead time both on the website and the order acknowledgment. WD 17 has no came on gone and my PC build hasnt even started yet. Im currently in position 126 in a queue where i was position 128 a week ago. I have qeuried and did get a reply within a few days explaining Punch had high order intake in the month, was told my PC would be despatached late last week or early this week (its Tuesday evening now.) A proactive email out to people waiting on orders to help manage there expectations would have helped, but other than a response to my query, i havent had a single communication since ordering over 3 weeks ago.
I decided to upgrade my video editing PC as the direct consequence of Microsoft condemning our existing perfectly good Windows 10 PC to the scrap yard. After some consideration and research I chose Punch Technology to build a more powerful machine. The bill came to £2500 and suggested build time of approx 3 weeks. The machine was built on time and shipped to us via DPD. The DPD driver inexplicably dropped the well packaged PC over a garden gate onto a flagstone path (a 1.4 metre drop). Bad luck for DPD in that I have good CCTV that recorded it all.Initially, after unpacking, there was no obvious damage, and the new PC booted-up okay. However we were plagued with intermittent black screen crashes. I contacted Punch Tech and we went though a series of investigations to establish the cause of the black screen events. This took a number of days effort as the symptoms/causes were not clear. We jointly came to the conclusion that it was best if I returned the PC to Punch Technology for their investigation (no cost to me).Eventually Punch Technology had to replace the motherboard, the power supply unit and the expensive PC case. They'd been damaged during the DPD PC delivery "accident." Again no charge to me. The repaired PC has now been back with us for one month and is working just fine.Throughout this process the Punch Technology team were highly professional and helpful. I would not hesitate to recommend them to others.edit 13/11/25 - correct minor typo.
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Custom PCs with multiple drives and graphics cards, specialist components and stunning cases ready to configure on site. Gaming, Professional, Designer PC
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