punchtechnology.co.uk

Caution: Punch Technology Refused to Provide a £15 Return Label – I Lost a £2,000 Graphics Card

I purchased an Asus RTX 4090 graphics card worth nearly £2,000 from Punch Technology via Amazon. When the item developed a fault within the first year, I rightly initiated a warranty return.I asked Punch what the fastest and safest way to return the item would be. They never mentioned they could provide a DPD insured return label (which their own RMA policy confirms is available). Left without proper guidance, I used Evri to return the parcel – the only option I was aware of at the time.That parcel was scanned into Evri’s system and then disappeared. It was never delivered.Punch Technology has since refused to take responsibility, despite:The product being under full warrantyTheir duty to offer a safe return routeTheir failure to advise me properly despite me askingThe loss occurring during an attempted return to themInstead of spending £15 to ensure a secure, trackable return, they left me exposed to a £2,000 loss—and then washed their hands of the matter.📣 Is this acceptable behaviour from a UK-based tech seller?I am now pursuing this case through the Small Claims Court and have filed a theft report with the Metropolitan Police.Let this be a warning to others:✅ Know your consumer rights❌ Don’t assume the seller will guide you responsibly❌ Don’t expect Punch Technology to support you when things go wrong⸻🔹 Customer Update – My Full Experience (Please Read Before You Trust This Warranty) 🔹As a customer, here are the facts: 1. I purchased a graphics card with a 3-year manufacturer warranty on Amazon. 2. I also purchased an additional 3-year extended warranty from ProtectYourBubble (via Amazon). 3. I have comprehensive home insurance that covers theft and damage of up to £80,000.Then: • The product developed a fault. • The seller (Punch Technology) asked me to return it under warranty. I specifically asked for guidance on the best return method, but instead of providing a DPD return label as advertised on their own website, they simply gave me an address and RMA ticket number. • I used Evri, the courier most accessible to me. • Evri’s driver stole the parcel. Evri accepted liability and offered me a £25 refund. • Amazon said, “Talk to the seller – we’re not responsible.” • Punch Technology said, “You didn’t ask clearly enough for our return option – we won’t take responsibility.” • ProtectYourBubble said, “Our insurance only starts AFTER the manufacturer warranty – and by the way, theft isn’t covered anyway.” • Tesco Insurance said, “Since the item wasn’t stolen from your home, you’re not covered.”So here I am – the customer who bought all the right warranties, followed all the right procedures, and is now being accused of insurance fraud for simply trying to understand who is actually responsible.Let this be a warning: • When things go wrong, these big names will quietly step away, find technicalities to avoid liability, and even insult you if you insist on your rights. • Behind these brand names are disconnected departments, outsourced support, and zero accountability.All I ask is this:One of you – Amazon, Evri, Punch Technology, ProtectYourBubble, or Tesco – take responsibility and stop passing the buck.Whether you help or not, this update will appear under every relevant review I’ve left, so others can learn from my experience.

Date of experience: Jul 04, 2025