I've made an account on here just to leave this specific review as I'm pretty annoyed.Purchased a custom system from Punch a little over 4 years ago. Great initial impressions, solid build quality, was performing as expected at the time.Noticed my PC has been struggling to keep up currently, but the system is aging and the games I'm playing are becoming more demanding so not a surprise. But I've noticed my system struggling even with newer games that require hardware specs well below what my system has. Initial investigation showed that my CPU (2600x) was running above 90C under load and thermal throttling as a result. Was advised by a friend to reapply a new layer of thermal paste to see what difference that could make. Here's where a major issue was discoveredPunch Technology did not apply a layer of thermal paste when they built my system 4 years ago. As a result I suspect my CPU has likely been thermal throttling for the best part of 4 years and I've only now discovered this and the cause. Having actually applied it myself now my CPU records temperatures under 60C at full load rather than above 90C.I also have serious doubts around how adequate their testing regime is. Not applying thermal paste is a considerable mistake. Not discovering this during the supposed testing phase is incredibly incompetent.I've been happy for 4 years but no longer could I suggest anyone consider buying a system from Punch Technology. Yes mistakes can happen when building a system, and yes these can be rectified, but if they couldn't even discover the system was thermal throttling during their own testing, whatever that entails, then I wouldn't trust them to discover the potential mistakes they could make.I'll probably be upgrading to a new system soon and I have no choice but to look elsewhere as a result.Edit - Received a call from Punch Technology about my issue which I greatly appreciate, showed genuine concern about how this could have happened. 4 years down the line now so not much that can be done and I'm not after any sort of compensation, my PC still works perfectly fine albeit a little cooler now, just wanted to bring this to their attention in the hopes it doesn't happen again.
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Custom PCs with multiple drives and graphics cards, specialist components and stunning cases ready to configure on site. Gaming, Professional, Designer PC
