Hopefully, mine is a rare occurance and other will not have the same issues.I ordered my PC from Punch Technology on 4th January 2024. The online order tracker advised I was 72nd in the queue. It still says this today (8th Feb). There should also have been an email to state it had gone into build. This was not received.The PC shipped on 18th Jan. but unfortunately the courier (DPD) promptly lost it.A replacement was finally sent on 31st Jan and was delivered on 1st Feb. It was missing the additional case fan I had ordered and the motherboard did not have the DVI-D connector listed in the motherboard specification I had selected (I opted for onboard graphics).I was advised to purchase an adapter lead to make the PC work and the missing fan would be shipped out to me with install instructions.In response I rejected the PC as not matching the spec I had ordered at which point I was offered a converter lead, which I accepted.The lead and fan were delivered on 7th Feb, there were no fixings for the fan and no installation instructions.Internally the Contender case is very busy. It looks like I will need to take the front cover off to install 3.5” hard discs and a 5.25” Lightscribe drive as the CPU cooling fan obstructs access from inside the case. Otherwise the components used are all good quality and cables have been tidied within the case.Suggestions:1. Order status should be updated and automated emails should be sent.2. If there is a change to the specification of a component, the customer should be informed (I might have opted for the more expensive motherboard option).3. When a customer advises missing or incorrect parts. Check, then offer solutions which are not at the customers expense.4. DPD (when they don’t lose the parcel) advise a two hour time slot for delivery and both times were well within it.UPDATE 15/02/24The promised keyboard and mouse have been received - Thank you.The USB issue seems to be just the bottom one, sometimes it 'loses' whatever is plugged in, other times it works fine. The top USB slot appears to work correctly though, so I can just use that.
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Custom PCs with multiple drives and graphics cards, specialist components and stunning cases ready to configure on site. Gaming, Professional, Designer PC
