I own several items from this brand due to my appreciation for their designs, but the shipping time is consistently 3-4 months. Initially, I was okay with this delay, but the quality hasn't improved to match their rising prices. Additionally, customer service is inflexible. If you accidentally order the wrong item, regret a purchase, or are dissatisfied with the quality, you’ll find it nearly impossible to cancel an order or obtain a refund/exchange. I recognize they are a small business, yet their priorities seem off. I genuinely enjoy their clothing and believe they could succeed if they improved their operations.
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