My dog was having allergy symptoms and I purchased chews and paid for expedited 2-day shipping. When I tracked the package, it showed a delivery date one full week after purchase. When I asked about this, here is the response I received; "I understand you chose express shipping. For all shipping types we have 1-3 business days for our warehouse to prepare and ship the package after this preparation period that we begin counting days for the shipping period excluding weekends and holidays. Our express shipping timeframe is 2-4 business days. Upon checking, a label has been created on August 6, same day that the order was placed. The 4th shipping day will be on August 12, 2024. The date indicated is the estimate delivery, but we are hoping it arrives sooner. If nothing is received until then, please let us know so we can further assist you." I feel this is very bad service. If you pay for 2-day delivery, you expect delivery in 2 days. It seems clear that they did not send this by expedited delivery and are refusing to acknowledge or correct the mistake. The expected delivery date according to tracking as of August 9th is August 13th, after the 4 days they are claiming 2-day shipping can take. I purchased something elsewhere, so will be refusing delivery and can't comment on the product itself. I believe anyone who pays for 2-day delivery expects to receive the item in 2 business days, not 6 or 7.
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