I bought 2 custom Pupjoy boxes for my boy Finnicks 2nd birthday. I customized his for 2 soft bags of treats, 1 plush toy, 1 fetch toy and 1 tug toy. I also ordered my Febie girl a custom box with 2 bags of soft treats, and 3 plush toys. I ordered these early just to see if they were any good compared to Barkbox which we have ordered for many many yrs but due to the way they are running things now we don’t order from them. So the problem is Finnicks box had only 1 bag of treats, one plush toy, and one tug toy which was so junky it looked like it came from the dollar store. The box was missing a fetch toy and a bag of treats I paid for! I’m beyond aggravated! I sent the receipt, and an email and a pic of the box to their online support and I called the number and left a message. Must not be a big company because that’s been hrs ago and no response. Not likely I’ll buy from them again. I don’t think I recommend. If they make things right for the trouble and give me the items that were missing then I may feel differently. I say build ur own box at homegoods!
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We have what your dog wants, the way you want it. Because having a dog is joyful. And shopping for them should be, too. PupJoy is Pet Care Innovation Prize winner and the leader in customized subscriptions for dogs and their people.
