My item was never delivered to me. When I reached out, I was told by the Post Office that it had been delivered. However, what actually happened was that the Royal Mail post person came to my front door, took a photo of themselves holding the parcel, and marked it as delivered.When I wrote to them about this, they took no responsibility and refused to refund or resend my order.I would not recommend using this company.If there is a minus 5 star I would this how terrible I’ve found Pure Beauty.
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We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years.
Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides.
We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers.
We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.
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