The product is decent and I have ordered it a few times. The poor review is due to the customer service and the updated purchasing process, which resembles a temu black hole. Several add-on options have been added after the payment entered, discount codes added and purchase complete. Once I hit my final "no thank you", it said "purchase complete" with a price over $200 more than what was expected. I contacted customer service immediately to correct the issue. Instead of correcting the incorrect charge and addi g the discount code, they sent a return label.
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