After my order had still not been despatched after 9 days, I contacted customer services and was told there was no reason for this (was in stock, etc). It just had not been despatched and i had not been informed. As the dress is required for a funeral next week I cancelled the order but was informed it would take 3 to 5 working days to process my refund (for £152). I asked for the refund to be expedited so I can go out and buy a replacement ASAP - flat refusal. No help at all - not rude but certainly no flexibility. I work for an online retailer and there is no reason not to push through a refund when order fulfilment has been the problem.
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Beautifully Designed clothes in the finest cashmere, wool & silk at a sensible price. Free Returns. Cardigans, sweaters, pashminas and clothes for everyday luxury
