purestep.co.uk

4.2
4.2 Based on 221 reviews

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Tommy Gunn
This company are a load of scammers

This company are a load of scammers! If you want to return the goods you cannot return them to the UK where the postage cost is reasonable for a refund, NO! You have to send the product back to Hong Kong, China costing about £20 on top of the £42 already paid for slippers. There are more costs involved if you want to swap a product of £9. Although there are three UK addresses for this company, they will not let you send anything back to a UK address, it has got to be China. My advice is to steer clear of this company and never buy anything from them unless you plan to keep them... Returns are dreadful, these are huge con artists because the say "Free Premium Delivery. Enjoy free UK delivery on all orders" This implies that you have UK delivers which should mean you can have UK returns too.... DO NOT WASTE YOUR MONEY WITH THESE DISTRUSTFUL PEOPLE.

1
Date of experience: Jan 05, 2026

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