purestep.co.uk

4.2
4.2 Based on 221 reviews

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Adriana Forbes
Mixed experience

I ordered a pair of their barefoot shoes, after seeing them recommended in a healthy living magazine article.The order took 4 weeks to reach me, by which time I thought it was a scam, as there was no communication, despite trying to get information.It turns out that they operate from China! The shoes were a bad fit because of an old injury to one of my ankles, so I wanted a refund, rather than a replacement.I have finally got the refund, but it took multiple emails after I was told initially the refund was £0.00!The shoes cost £72 odd, as a special offer, but the return cost was £23, as they don't pay for that.One + was the provision of a sample return form, with suggestions filled in as to how to complete it for Chinese customs....I shall not use them again because of the complexity involved.

3
Date of experience: Dec 28, 2025

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