Saturday I received what I found to be this nasty, rude email, "We encountered a problem while trying to process a payment for your PureTalk monthly invoice.
Your account will be disabled as of 8PM EST tomorrow if the payment issue is not resolved." I have only been a customer for a month, I immediately called customer service and was told it was because the credit card that was being used was when I was a customer 3 years ago and had expired. No attempt was ever made to update my card info prior to this harsh notice when it was no fault of mine. So far their service is fine, but this is the second example of their questionable customer attitude, third time I'm out. By the way, I emailed PT prior to this review, no reply.
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Simply. Smarter. Wireless.
PureTalk makes saving you money our first priority. We offer 5G nationwide coverage on the most reliable network. Cell phone plans start at $20 offering Talk Text and Data. There is a cell phone plan for every data need. You can bring your own phone and existing phone number. We have the broadest range of the newest smartphones that are 5G ready. Our care team is based in our headquarters, so every call is answered right in the USA. See more
