My experience has been extremely disappointing.
I signed up for broadband, but the internet never worked from day one. The line was installed, but the issue was never fixed. For two full weeks, I called the support team daily, sent multiple emails, and even provided photos showing that the broadband was not working. Nothing was resolved.
I requested cancellation within the 14-day cooling-off period, which legally allows cancellation without penalty. I had to chase them repeatedly just to receive confirmation.
What shocked me the most?
Instead of fixing the issue, they sent me a message asking me to rate the broadband service.
What exactly am I supposed to rate — a service that never worked?
And now, on top of everything, they are trying to charge me for a service that was never functioning.
This is highly unprofessional and unfair treatment of a customer.
I am currently escalating this matter to the relevant consumer protection authorities.
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