Review Time
I would recommend Pure Telecom the service is good , no problem getting through to talk to a representative, I have had a couple of bad experiences with other providers so I would be reluctant to change ! I spoke to Samantha today and she was very pleasant and helpful.
My experience has been extremely disappointing.
I signed up for broadband, but the internet never worked from day one. The line was installed, but the issue was never fixed. For two full weeks, I called the support team daily, sent multiple emails, and even provided photos showing that the broadband was not working. Nothing was resolved.
I requested cancellation within the 14-day cooling-off period, which legally allows cancellation without penalty. I had to chase them repeatedly just to receive confirmation.
What shocked me the most?
Instead of fixing the issue, they sent me a message asking me to rate the broadband service.
What exactly am I supposed to rate — a service that never worked?
And now, on top of everything, they are trying to charge me for a service that was never functioning.
This is highly unprofessional and unfair treatment of a customer.
I am currently escalating this matter to the relevant consumer protection authorities.
Please think carefully and read customer experiences before signing up.
With this company for 4 years. Never missed a payment for their not-very-fast broadband. Gave umpteen emails (that they replied to) to let them know I would be leaving - including a final email one month before the expiry of the contract.
They are still billing me several months later.
These companies behave as if the customer pool is unlimited. I went from a potential return customer to never going back to this company.
I was extremely disappointed with the customer service. I waited three months for installation. The first appointment was canceled due to the installer's illness, which I understood. However, for the second scheduled date, no one showed up, and there was zero communication. When I called to check, they had no record of the second appointment!
The representative was incredibly helpful and patient. I struggled to connect my laptop to the modem due to a password issue. The representative arranged a new password that was easy for me to remember, allowing me to connect both my laptop and mobile device. I'm grateful for the national broadband connection after waiting for years in a rural area. I truly appreciated the assistance provided.
I encountered terrible customer service. I waited three months for an installation. The first appointment was canceled due to an illness, which I understood. However, nobody showed up for the second appointment, and there was no communication at all. When I called, they had no record of the second scheduled date!
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Get The Broadband Service You Need. Friendly Customer Service. Free Connection. 100% Irish Owned. Servicing 60,000 Irish Homes. Call Pure Now 1800 844 023
