I purchased a Puretone Sound Oasis Travel sound generator in March 2024 for £62.99 and by October 2025 I was having problems charging because the battery would sustain the charge. This issue fluctuated and by December 2025 the battery would not work and due to the design this meant it wouldn't work even when connected to the mains. When I sent it for repair they said that they couldn't replace the battery because of the design and that they weren't willing to replace it. I have sent them two letters since then outlining my rights as a consumer. They replied to the first saying that they were still unwilling to refund me the cost. In the second one I told them that there would be court action if they did not reply within fourteen days. I sent this on 11/03/26 but have not received a reply yet
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Manufacturers of quality digital and analogue hearing aids, tinnitus management systems, in-ear monitors for musicians, earmoulds, swimplugs, noise protection plugs, and covert equipment for surveillance purposes.
Manufacturer of CENS digital hearing protection.
Suppliers of audiological, ERA equipment and accessories. Established 1976.
