I bought high thread count organic bamboo sheets from this online store and followed all care instructions precisely. After the first wash, the texture changed drastically, becoming uncomfortable. They felt rough and itchy, and shrank significantly, no longer fitting my bed. When I contacted the company, they attributed the issue to washing and drying, not a manufacturing defect. No resolution or goodwill gesture was provided, and their response felt dismissive, placing the blame on me despite my careful adherence to their instructions. I was advised to keep washing the sheets in hopes they might soften over time, which was both disappointing and unhelpful. This certainly won’t resolve the shrinkage problem. Based on this experience, I cannot recommend this company to those who prioritize quality and respectful customer service.
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