Order from 2019 refund request:First of all, we would like to thank you for your patience and for your support. We do acknowledge that things take longer than we all want and we apologize this.Sadly, we do not process any refunds at the moment (not just pre-orders), but we do offer two other options. One is to get the phone which you have pre-ordered (we could ship it within several business days). Another is to receive a store credit +20% gratitude on top of the amount paid.As I do not have any timeline for the refund. All the information I currently have indicates it will not be processed any time soon. I'm very sorry and wish I had a better answer for you.Still they put me on hold and never wanna pay back my 599 dollars
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