I placed an order on Purisaki.com (Order No: CON-20260222-1155) and only afterwards realized that a monthly subscription had been activated. This was not my clear intention when ordering.
I immediately contacted the company requesting:
Cancellation of the order before shipment
Immediate termination of the subscription
No further recurring charges
A full refund of any amount already charged
Under EU consumer protection rules and the right of withdrawal for distance purchases, I formally requested cancellation without delay. So far, I am still waiting for clear confirmation.
Potential customers should pay very close attention during checkout, as recurring subscriptions may be added in a way that is not sufficiently transparent.
I expect a prompt cancellation confirmation and refund.
Update – Issue Still NOT Resolved
Thank you for your reply, but I have already provided my order number (CON-20260222-1155) and formally requested immediate cancellation of both the order and the subscription.
Despite this, I still have not received any clear confirmation that:
the order has been cancelled before shipment,
the subscription has been terminated, or
a refund has been processed.
Instead, I continue receiving promotional or automated messages rather than an actual solution. This situation raises serious concerns about transparency and customer handling.
Until I receive written confirmation of cancellation and refund, I consider this issue unresolved and advise other customers to be extremely cautious when ordering.
I expect this matter to be resolved without further delay.
Claim your business profile now and gain access to all features and respond to customer reviews.
