I truly want to believe in this company, as the thought of being scammed is disheartening. I placed an order for a sweater on November 20th and opted for expedited shipping. A shipping label was generated 9 days later on the 29th, and since then, I've heard nothing. There have been no updates beyond the initial "label created." I contacted customer support, but they only informed me that the item has been shipped and is on its way. However, there are no tracking updates indicating that the package has been handed over to the carrier, raising doubts about whether it was ever shipped. I'm quite disappointed, especially since the sweater was adorable and not inexpensive. I hope it arrives eventually, but I'm left wondering. I may avoid this company in the future for my own peace of mind. EDIT: I initially mentioned "1-3 day shipping," but I actually paid for "expedited shipping." I miscalculated the 1-3 days myself, which is on me, but the lengthy wait and lack of updates remain frustrating. I will now respond to the information request I received via email with my order details.
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