While the initial experience was positive and I received quick assistance with a minor issue, things deteriorated rapidly. I placed my order on 11/29/25, and the payment was processed the following day, but then I heard nothing. On 12/11, I reached out to customer service, having received no updates, and was assured that my order was being "rushed" and that I would get a tracking number once it shipped. Again, there was silence. I followed up on the 14th, stating that I expected a refund if my order wasn't shipped by the next afternoon. I then received an email stating that my order had finally shipped—from China. While the shipping origin wasn't a major concern initially, the delay made it unlikely that my order, which included several Christmas gifts, would arrive on time. I requested a refund due to this issue, only to be informed that my order was in transit. I was offered a 10% discount (it's unclear if this applied to the current order or a future one) and was asked to keep the order. This entire experience is quite disappointing. It could have been managed much more effectively, and clearer information regarding shipping times and origins would have been beneficial.
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