I've been a user for years and generally had a good experience. Recently, I booked a 'park at hotel' deal for an airport due to an early flight. I later found out there was no shuttle service, which meant I had to plan for an additional £60 for taxis to and from the airport. Since there was a hotel right next to the parking area, I decided to cancel the hotel reservation and just book parking. Instead of a refund, I received a non-refundable voucher that can only be used for a stay at a specific hotel nearby, not for future parking. The support representative I chatted with was understanding, but unfortunately, there was little he could do.
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