The lack of clear email communication made it difficult to determine which "meet & greet" I was supposed to attend. I mistakenly went to the one on level 2, which turned out to be incorrect. The staff there directed me to level 4, but were unhelpful regarding the parking ticket I had obtained upon entering the car park. Not only did they refuse to assist, but their manner was far from what I would expect in a customer service role. This back and forth over the parking ticket almost caused me to miss my flight, something the staff on level 4 seemed indifferent to. When I returned from my trip, I found smoke coming from under the bonnet of my car, with the temperature gauge indicating over 80 degrees, a temperature I typically see only after driving for about 30 minutes. Given that they wouldn't have had time to drive it for that long, I can only conclude that one of the staff was driving recklessly. In summary: I strongly advise everyone to avoid this service!
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