Ordered a Labubu for our daughter, item wasn’t shipped on time, requested a refund via email as they don’t answer the contact phone number. Had reply emails from a bot that didn’t answer our request and dragged out the issue. When requested a refund for a second time the company then sent through a tracking number and dispatched the item. On arrival it was not the ordered Labubu, they had sent a different model that is $35 cheaper on their website. Tried to call the number but no answer, emailed again and they still have not answered. Complete scam and impossible to get through to anyone there!
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