My experience with Pushas has been absolutely disgraceful. I ordered a pair of TNs as a Christmas gift and from the very beginning everything went wrong. Delivery took over three weeks, completely unacceptable for such an expensive item. When the package finally arrived, the shoe box was crushed and damaged, and the shoes inside were clearly defective, with multiple cosmetic marks and visible damage.I contacted Pushas expecting a basic level of accountability — a replacement or a full refund for damaged goods. Instead, I was told they “don’t do replacements” and was offered only a 90% refund on a $514 purchase. Expecting a customer to lose money for receiving damaged goods is outrageous and shows a complete disregard for consumer rights.I have now spent nearly a month going back and forth with their customer service, getting nowhere. They have been dismissive, unhelpful, and unwilling to take responsibility for selling and delivering damaged products. At no point did they attempt to resolve the issue fairly or professionally.This behaviour has forced me to escalate the matter to Fair Trading. I strongly warn anyone considering purchasing from Pushas: do not risk your money. If something goes wrong, they will not stand by their products, they will not offer fair resolutions, and they will make you fight for what you are legally entitled to. This is, without question, one of the worst customer service experiences I have ever had.
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