I would give them 0 stars if I could.
I ordered months ago, like last year months ago. Soon as it arrived it didn’t fit my tap, I contacted them as stated in the manual should it not fit.
I must of emailed them no exaggeration about 6-7 times, not one single reply.
I commented on their Facebook posts to try and get someone to speak to, they deleted my comments, I’ve even recently messaged their Facebook page to try and get a response and the answer I got was
“ Hello
I'm sorry to hear about your situation. Based on my analysis, your case is incompatible, which means that, according to our policy, a full refund cannot be granted. However, we may be able to help you in other circumstances”
Why can a refund for a product tha doesn’t work for me not available, and why the biggest question have I been ignored for going on for 6 months. I can only imagine how many others have been in the same situation they must be making thousands!
Don’t be fooled by the great reviews on Facebook, they delete any bad ones to make it look like they’re a great company, I would never ever use again and have advised everyone I know that they are a scam company and nothing more.
I’d rather be poisoned by the rubbish in my water than use anything from these scam artists! Out of pocket £60 for a piece of tin that doesn’t connect to my tap and get told basically “oh well not our problem”
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