puurefilters.com

Never buy this product. My money was taken in October 2025.and it is now 17th February 2026 — and I

Never buy this product. My money was taken in October 2025.and it is now 17th February 2026 — and I still have no replacement filters and no refund.

After my original review, the company replied publicly saying my subscription was cancelled and implying the delay was just a courier/tracking issue. That does not change the fact that I paid months ago and they have still not delivered the product or refunded me.
I have sent multiple emails chasing this and they continue to ignore/refuse a refund.
This is not a normal delay — it is months of taking payment without providing what was paid for.
DO NOT BUY. If you value your money, avoid this company.

You can also check my review history and Look at their earlier reply on 2nd feb:
"Hello,Thank you for sharing your concerns. We’re truly sorry to read how distressing this experience has been, and we’d like to clarify an important point.First and foremost, your subscription has already been cancelled, and no further charges will be made. We understand how upsetting it feels to believe you were charged without consent, and we regret that the situation led to this impression.Subscriptions are always presented at checkout and confirmed by email, but we fully acknowledge that if this was not clearly understood, it can feel unacceptable. We’re sorry for that frustration. When a delivery shows as “in transit” for an extended period, this is typically due to courier delays or tracking issues, not an intention to withhold products or refunds.We strongly refute any allegation of fraudulent or dishonest practices, but we do recognise that your experience did not meet the level of clarity, speed, and reassurance you deserved. Your feedback has been taken seriously and shared internally so we can continue improving communication and follow-up in these situations.We regret that this led to such a negative impression and appreciate you taking the time to voice your concerns.Warm regards,"

Date of experience: Feb 17, 2026