puzzlewarehouse.com

2.1
2.1 Based on 15 reviews

Largest selection of jigsaw puzzles, games and brain teasers anywhere. Low prices, free shipping & 1 yr returns. Click or call 866-539-4278 to order....

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Average Rating

2.1

/
5

15 Reviews

5 Star
19%
4 Star
0%
3 Star
6%
2 Star
13%
1 Star
63%

All Reviews

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Review Time

Christina Ross
Disappointing Puzzle Experience

I purchased 4 puzzles with 1000 pieces each and managed to assemble 3 of them. Unfortunately, several pieces were missing, and one of the puzzles had 3 pieces absent along with 4 duplicate pieces. This was very disappointing, especially since I like to glue the puzzles and display them on my basement walls. I won't even bother attempting to complete the fourth puzzle. I will not be buying any more puzzles from this seller.

1
Date of experience: Dec 08, 2025
FC97
Disappointing Puzzle Experience

I bought four 1000-piece puzzles and managed to assemble three of them. Unfortunately, some pieces were missing, with one puzzle missing three pieces and having four duplicates. This was very disappointing, especially since I glue the puzzles and display them in my basement. I won't even attempt to assemble the fourth puzzle. I won't be buying puzzles from this seller again.

1
Date of experience: Dec 08, 2025
Beatrix Scott
Happy with the Response

I previously reviewed the quality of a jigsaw puzzle I ordered and mentioned I wouldn't buy from that manufacturer again. My complaint was aimed at the puzzle maker, not the seller. The response I received from the seller was outstanding.

5
Date of experience: Jan 15, 2025
Casey Parker
Frustrating Exchange Process

This place is terrible. I ordered an expensive puzzle board and wanted to exchange it for a smaller one, but the shipping cost for the return was more than the item itself. They refused to provide a shipping label for an exchange. I strongly advise against purchasing from this seller.

1
Date of experience: Dec 27, 2024
Carlile S.
Order Not Received, Poor Service

I ordered puzzles but never received them. The customer service response to my issue was lacking. This is the second time I've had a poor experience with them, and I’m done.

1
Date of experience: Dec 20, 2024
Larry
Delivery Issues and Unhelpful Support

FedEx misdelivered my puzzles, claiming they left them at 'the garage', which I don’t have. The seller complicated the process unnecessarily, and when both the original and a replacement arrived, they insisted I return it at my own cost. They eventually sent a packing label as a 'courtesy', which is not how I would describe it.

1
Date of experience: Nov 16, 2024
Morgan Reed
Consistent Quality and Fast Shipping

I've been purchasing puzzles from this seller for a couple of years, often ordering 3-4 puzzles of 1500 pieces at a time, and I’ve always had a great experience. I’ve never encountered missing pieces, always order familiar brands, and enjoy quick shipping. I haven’t had to reach out to customer service as I’ve had no issues. Their inventory is fantastic, and I appreciate their regular coupons for discounts.

5
Date of experience: Sep 22, 2024
Tyler C.
Unhelpful Customer Service

I had four pieces missing from my puzzle. After filing a complaint, they requested a photo. I struggled to upload one but called for guidance. They informed me I couldn’t report the issue without a photo. I felt there was no option but to express my dissatisfaction with the process.

1
Date of experience: Jan 12, 2024
jeremyalex42
Overcharging and Poor Support

I just spoke with customer service regarding my order. I've bought many puzzles from this seller. This time, the courier informed me about taxes and duties, which I paid online. But when I picked up my package, I was charged an additional $120 COD. I called to clarify, but the representative insisted I had to bear all charges. Despite being a loyal customer, I received no support. I will take my business elsewhere.

1
Date of experience: Jan 10, 2024
Beware of Low-Quality Puzzles

I ordered puzzles from different makers, both for myself and as gifts. The first one I opened was poorly made, making it impossible to connect the pieces. Since it was opened, I cannot return it for a refund. The other puzzle was purchased over 30 days ago, so I'm stuck with both.

2
Date of experience: Nov 11, 2023

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Business Details

  • Largest selection of jigsaw puzzles, games and brain teasers anywhere. Low prices, free shipping & 1 yr returns. Click or call 866-539-4278 to order.

  • language https://puzzlewarehouse.com

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