As a buyer, my experience with the local branch has been very disappointing. We felt let down by the service and the conveyancers they recommended, which raises questions about potential referral fee motivations. Despite repeated assurances, meaningful action was lacking, and follow-ups were generic rather than helpful. I escalated my concerns to the branch manager, who did little to resolve the issues. Overall, the lack of accountability and poor communication have left us disillusioned. I strongly advise seeking other agents if you're considering a property purchase.
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