I was told in-store that I could return or exchange the item if necessary, which influenced my decision to buy a £200 product. After using it, I found that it doesn't perform as promised; the styling effect fades within hours, even with proper use. When I reached out to the company, they refused to issue a refund and only offered an exchange. Their response focused solely on policy rather than ensuring customer satisfaction. This was a disappointing experience, especially considering the price and the assurances given during the sale.
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PYT offers professional salon quality hair care, flat irons, curling wands and dryers and accessories.
