Review Time
I’m very happy with the product and Jessie was super helpful and she explained it to us in a very detailed way and she’s so so sweet and the product is so good that it doesn’t burn your hair at all. So I’d 100% recommend it and I’ll definitely buy the rest of the products as well🤍
From beginning to end, Denisa exemplified what a true sales professional should be for a frontline worker of an emerging brand. Her sales technique and respectful communication, even during a slight delay in the payment process, catered effectively to customer needs and expectations from the tasting service. I can't express enough gratitude for her informative and personable approach; she's a fantastic addition to the team. Even though Jessy and Fiona were busy, they remained attentive to every customer during my visit to sample the product. My perception has completely shifted from a negative experience just weeks prior. Thank you, ladies, for brightening my day and fostering a connection that will not only meet my product needs but also gain my partner's approval and satisfaction.
I was told in-store that I could return or exchange the item if necessary, which influenced my decision to buy a £200 product. After using it, I found that it doesn't perform as promised; the styling effect fades within hours, even with proper use. When I reached out to the company, they refused to issue a refund and only offered an exchange. Their response focused solely on policy rather than ensuring customer satisfaction. This was a disappointing experience, especially considering the price and the assurances given during the sale.
I was informed in-store that I could return or exchange the item if needed, which influenced my decision to buy a £200 product. After using it, I realized it doesn't perform as expected; the styling effect wears off within hours, even with correct usage. When I contacted the company, they denied my request for a refund and only offered an exchange. Their response was strictly based on policy rather than customer satisfaction. This experience was disappointing, especially given the cost and the information provided at the time of sale.
I have been a customer since 2019 when my partner gifted me my first infrared straightener, and I fell in love with it. After damaging my hair from coloring, this straightener became my go-to, providing frizz-free hair with shiny, bouncy curls. The manager is fantastic—super friendly and helpful. I lost my first straightener due to my dog's mischief, but after seven years, my partner surprised me with another one. Honestly, I can't live without it; it only takes five minutes to curl or straighten my hair effortlessly. I'm so grateful for the company for saving me time and giving me beautiful hair. Huge thanks to the manager and the staff!
I've been a customer since 2017 and got my first hair straightener then. I swear by it and refuse to use anything else. It keeps my hair from frizzing in damp weather. Thank you so much for your outstanding service; my straighteners were replaced immediately when they broke. You're a credit to the company!
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PYT offers professional salon quality hair care, flat irons, curling wands and dryers and accessories.
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