Went to swimming competition at pond’s forge so parked at Q-Park Castlegate as we would receive a 50% off voucher. When paying for parking the 50% off didn’t work so had to pay full but the person on the other end of the call for assistance button said it would be refunded by filling out a form on their website. Don’t believe it! Was told because their ticket didn’t work they wouldn’t refund any money. Rang them and was told it’s company policy not to refund unless you have the 50% off voucher which obviously you wouldn’t because the machine takes it. When you complain it’s unfair they get aggressive and rude! Think if they give out vouchers they should honour them?
Claim your business profile now and gain access to all features and respond to customer reviews.
Q-Park is a leading parking operator with high quality car parks across the UK, with over 70 parking facilities across all of the major cities.
