I arrived at Liverpool One carpark today around 1.30pm. I have a blue badge and couldn't see any signage to indicate where the disabled parking was, even though their website claims to have 81 disabled spaces. I parked on Level 1 but went up to Level 3 in the lift to exit the car park at the John Lewis exit.Before leaving the carpark I needed to use the toilet facilities. I've had a run-in with those toilets before when they wouldn't let me in with the parking ticket as they're supposed to - ended up going in after someone else who held the door open for me (no staff around on that occasion)Today, the machine let me access the toilets, went in the normal ladies toilet (not the disabled one). Out of the 3 cubicles in there, only one had a lock that worked. There's a bigger cubicle in there that I would have preferred, but the lock was broken. The whole area was soaking wet and there was all water dripping off the sink units. The floor was covered in sodden toilet paper. The side of my coat got wet from all the water dripping off the sink units. None of the toilets had toilet paper (it was all on the floor in a sodden heap), and the hand dryer wasn't working. People had obviously been drying their hands on the toilet paper.I went round to the carpark office, where there was a young lad manning the desk. I proceeded to tell him of the problems with the toilets, but it was obvious he wasn't interested, not even able to maintain eye contact with me. I was obviously expecting him to offer a solution, or at the very least apologise, but no. I was just told if I had a complaint I had to use the QPark website. I pointed out to him that he was there, and I was complaining to him, but no, I just got the same statement about the website. Felt I should have prodded him to make sure they're not using droids instead of a human workforce in their carparks.The fun didn't end there in this carpark today. When I tried to leave, the pay machine refused to acknowledge my ticket. Put it into the machine several times, but it just spat it back out again. I also had a similar problem last time, where I'd actually lost the ticket (think I dropped it when I was trying to gain access to the toilets!). Don't know why they bother issuing tickets, when you have a barrier with a bot inside that has clocked your registration number when you go in and knows exactly how long you've been there, and you can pay at the barrier.
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Q-Park is a leading parking operator with high quality car parks across the UK, with over 70 parking facilities across all of the major cities.
