I placed an order for three small jewellery items on 6 December. After more than 3.5 weeks, and now into the 4th week, only one item has arrived without any prior notice that my order would be split. I had to reach out to the company myself to discover that the necklace was missing. How long will I now wait for the second parcel? Another 4 weeks? That totals 8 weeks! When I submitted a review, their response was merely to advise me to 'track it,' which was not helpful at all. The tracking information is utterly unreliable—one moment it indicates the parcel is in the UK, then suddenly it's back in China, then Bulgaria, and finally France. It offers no clarity and only heightens my frustration. Despite the delays and mishandling of my order, I was informed that I cannot receive a refund until the missing item arrives, even though this mess is entirely due to their shipping process. These are minor items that should never have been shipped separately without any communication. Very poor customer service, misleading tracking, and a lack of accountability. I would not suggest placing an order.
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