We faced a huge hassle trying to book an extra seat for our long flight back. After purchasing and receiving confirmation, we found out our flight was canceled without any direct notification. My mother spent over an hour on the phone, being transferred from one person to another, with none of them able to help. We are extremely disappointed with the time wasted and the lack of communication, not to mention the services offered that turned out to be impossible. We won't be flying with them again and recommend others to think twice as well.
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