My wife was booked to fly from one location to another, with both sides arranged through their website. On the return leg, two flights were operated by another airline, and when the first leg was canceled, I contacted them for rebooking. Their customer care was dismissive, directing me to the other airline, which couldn't help either. The service I received from the other airline was excellent, while their approach was unhelpful and frustrating. They need to learn from their competitors. Shame on them!
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to the official Qantas website, where you can book the lowest Qantas domestic and international airfares online. You can also see up to date schedules, arrivals and departures as well as information about flying with "The Spirit of Australia"