I am writing this to expose the catastrophic failure of Qatar Airways in managing a flight cancellation. As a Senior Financial Auditor (CIA), I am appalled by their lack of professional accountability and internal controls.
1-The "Bait and Switch" Tactic: I paid for an Economy Convenience fare for a comfortable, short-duration trip. After canceling my flight, they are forcing me onto the cheapest, most exhausting 35-hour itineraries with 3 stops—a clear attempt to downgrade my service without compensation.
2-Technical Incompetence: Their website is broken, displaying a persistent "Something happened" error, and their Live Chat is non-functional, leaving passengers stranded.
3-Cognitive Barriers: Their offshore call centers offer zero solutions, using language barriers as a tactic to frustrate passengers into giving up their legal rights.
4-Legal Action: I have formally filed a complaint with the US Department of Transportation (Case #01421597). I demand an involuntary reroute on Turkish Airlines (TK34) with my original 2-piece baggage and seat selection privileges, or an immediate Double Refund to cover the surge in market prices for a last-minute replacement.
Qatar Airways is no longer a 5-star airline; it is a company that evades its contractual obligations.
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